Shipping policy

Delivery is worldwide. German islands are supplied.

We ship all orders within 3 business days, depending on the country, using the following carriers:

DHL Economy Select
DHL Worldwide Express
UPS Standard
UPS Worldwide Saver®
UPS Express
UPS Express Plus

As soon as your shipment has been handed over to the shipping service provider, you will receive a message with your tracking number for shipment tracking.

Freshness guarantee:

All products that you have ordered from us are bought fresh for you by us after your order, i.e. we do not store our range to ensure that you always receive the best best-before date for your goods, which results in a processing time of 3 working days results.

Shipping costs:

The shipping costs are shown in the shopping cart and you can also edit the delivery address there. You can then choose from the given shipping service providers the one whose service suits you the most.

PLEASE NOTE: When purchasing heat-sensitive items, such as chocolate, we recommend that you always choose express shipping in the summer months, because we assume no liability for items that have melted during shipping Goods!

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by credit institutions (e.g. B transfer fees, exchange rate fees) or import duties or taxes (ex. B Duties). For more information, see, for example, http://ec. Europe. eu/taxation_customs/customs/customs_duties/index_en. htm and on import sales tax under http://auskunft. ezt-online. de/ezto/Welcome. do and especially for Switzerland under http://xtares. admin. ch/tares/login/loginFormFiller. do

Customs duties and customs regulations:
If your delivery address / billing address is outside the EU, i.e. you are ordering from a non-European country, please inquire before your purchase at the customs authority responsible for you, whether and to what extent your country levies customs duties and/or import sales tax, which in this case would have to be paid by the customer in the recipient country.

Please also note if the import of certain products into your country (e.g. B outside the European Union, products with content of animal origin, such as fish, meat, sausages, etc. ), due to local legislation, we cannot be held responsible in the event of confiscation by local customs authorities. In the run-up to your purchase, it is your responsibility to clarify with the customs authorities responsible for you whether the relevant products may be imported into your country.

Delivery times:

The delivery time in Germany is 3-6 days.

The delivery time for the following countries/zones:
Israel, Turkey: 10-20 days.

The delivery time for the following countries/zones:
Bulgaria, Croatia, Greece, Romania: 10-20 days.

The delivery time for the following countries/zones:
Hungary, Slovakia, Slovenia: 8-10 days.

Delivery time for the following countries/zones:
United Kingdom: 8-14 days.

The delivery time for the following countries/zones:
Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, Norway, Serbia, Cyprus, Malta: 10-20 days.

The delivery time is for the following countries/zones:
United States of America: 10-20 days.

The delivery time for the following countries/zones:
Kenya, South Africa, Costa Rica, Argentina, Brazil, Uruguay, Australia, New Zealand, Chile: 10-20 days.

The delivery time for the following countries/zones:
Austria, Belgium, Luxembourg, Netherlands: 8-10 days.

The delivery time for the following countries/zones:
Andorra, Liechtenstein, Monaco, San Marino, Switzerland: 10-20 days.

The delivery time for the following countries/zones:
Canada: 10-20 days.

The delivery time for the following countries/zones:
China, Hong Kong, Japan, Macao, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates: 10-20 days.

The delivery time for the following countries/zones:
Ireland, Portugal, Sweden: 8-10 days.

The delivery time for the following countries/zones:
Estonia, Finland, Latvia, Lithuania: 8-10 days.

The delivery time for the following countries/zones:
Denmark, France: 8-10 days.

The delivery time for the following countries/zones:
Czech Republic, Italy, Poland, Spain: 8-10 days.

The delivery period begins on the day after the conclusion of the contract and ends when the last day of the period expires. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

Terms of payment

Apple Pay
You can pay with Apple Pay during the ordering process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple device, following verification steps. Apple Pay uses the payment data you have stored in the Apple Wallet app for the transaction. For more information, see https://support. apple. com/de-de/HT201469.

Bancontact
In cooperation with the Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium, we offer the "Bancontact" payment method. The prerequisite is that your bank account supports payment via Bancontact. Payment is made directly to us. In the course of the payment, you will be forwarded to your bank's secure environment and can initiate the payment after logging into your online banking account.

Google Pay
You can pay with Google Pay during the ordering process. To do this, you must confirm the payment via the "Google Pay" mobile app on a supported device, following verification steps. Google Pay uses the payment data you have stored in the app for the transaction. For more information, see https://support. google. com/pay/merchants/answer/6345242?hl=de

iDeal
In cooperation with Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands, we offer the payment method "iDeal" on. The prerequisite is that your bank account supports payment via iDeal. Payment is made directly to us. In the course of the payment, you will be forwarded to your bank's secure environment and can initiate the payment after logging into your online banking account.

Credit card (Visa, Mastercard, American Express)
Pay conveniently by credit card. The following credit cards are accepted: Visa, Mastercard, American Express

PayPal
Just a few steps to payment:
1. At checkout, select "PayPal" as the payment method.
2. In order to process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment. If you don't already have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. After that you will be redirected back to us.

Sofortüberweisung via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the payment option "Sofort". Payment is made to Klarna. Your account will be debited immediately after placing the order.