FAQ

FAQ: Here you will find the most frequently asked questions from our customers with answers

 

What types of products do you offer?

We offer an exquisite selection of high-quality spice blends, such as Maggi seasoning for roasted meat and vegetables, non-perishable foods, confectionery, and luxurious chocolate creations, such as those from Lindt with unique fillings. And much more...

Which countries do you ship to?

We ship worldwide, excluding the following countries: Russia and Mexico, as customers in the past were unwilling to pay the extremely high customs fees calculated by the recipient country. Furthermore, we can no longer ship to Turkey, as only EU imports under 30.00 Euros are now permitted there.

Why does it take up to 3 business days for my order to be shipped?

Since we do not store the products we offer, but always purchase everything fresh for our customers only after an order has been placed (except seasonal goods) to ensure that you always receive the best possible best-before date, we go shopping for goods every other day, and in between, all shipments are carefully packed for you. Example: If you order on Monday evening, we purchase your goods on Wednesday morning and ship your order on Thursday, which results in a 3 business day processing time. But your patience will pay off, as you will always receive fresh goods from us.

Why is there a minimum order value of €25.00?

Because every order is purchased fresh, and of course, we incur costs for packaging materials and working hours, it is not economically viable for us to process orders of only 1 or 2 items. We ask for your understanding in this regard, and with our large selection, you are sure to quickly find interesting products to reach the minimum order value.

I live in the USA, why can't I order Bifi or Weißwurst?

Products of animal origin are not allowed into the USA; this includes all sausage and meat products, even in processed form. Canned fish, however, is permitted.
Certainly, there are other countries outside the European Union that do not allow certain goods into the country, so please inquire before your purchase which products you are allowed to import and in what quantity.

Can I buy a larger quantity of certain products?

Yes, provided that quantity is available for us at the supermarket. If the desired quantity is not shown in the shop, please send us a message via our contact form with the exact product title and the quantity you desire, and we will try to fulfill your request.

How long does it take for my order to be shipped?

Delivery time within Germany is usually 3-6 days. For international orders, delivery times may vary depending on your location and the shipping method you choose. You can see the delivery times when selecting the shipping method.

Are there wholesale prices?

We purchase the goods we offer fresh for our customers at a nearby supermarket only after an order has been placed, and for this reason, we do not offer wholesale orders. We kindly ask you to refrain from making such inquiries.

How can I return my order?

You have the right to cancel your order within fourteen days without giving any reason (Excluding seasonal goods). Please contact us to initiate the return process and send the goods back to our billing address.

Which payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and instant bank transfer via Klarna.

How are shipping costs calculated?

Shipping costs are displayed in the shopping cart and depend on the weight/volume of the goods, your location, and the chosen shipping method. We offer free shipping for orders over €50 within Germany, as well as for a certain amount within the EU. Additionally, there is a flat rate for most countries.
Please refer to our shipping policy for the exact conditions.

What happens if my chocolate melts during shipping?

We recommend choosing express shipping during the summer months and adding refrigerated shipping to ensure your chocolate arrives in perfect condition. We are not liable for goods melted during shipping.

How can I track the status of my order?

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your delivery.

What do I do if I receive a damaged product?

Please contact us immediately with your full name, order number, and photos of the package and the goods if you receive a damaged product. We will help you resolve the issue and send a replacement if necessary. (Complaints without photos and order number will not be processed)

Why are my chip bags burst open, or the chips crumbled?

Since we ship all our overseas orders by airmail, chips, like all other goods, are subject to altitude differences during transport.
The amount of air in a chip bag is always the same. If a chip bag is transported to higher altitudes, the air inside expands due to lower air pressure. This can cause the seams to burst and the chips to be crushed. We assume no liability for this and ask you to decide for yourself whether you wish to order these products.