Shipping policy
Shipping conditions
We ship all orders within 3 working days, depending on the country, with the following shipping service providers:
German postal service
DHL parcel service
DPD
Fedex (Express)
GLS
UPS (Express)
Freshness guarantee:
Shipping:
Basically, it is the case with all shipping service providers that the transport costs rise as the weight or volume increases. However, it can happen that for deliveries abroad and especially for deliveries to non-EU countries, the basic tariff (tariff for the first weight unit, e.g. up to 1 kg) is already so high that it far exceeds the actual value of the goods.
In this respect, it can make sense to buy several products in order to be able to do so if necessary. to put the shipping costs into perspective that you get the amount for a free delivery (see below).
The shipping costs will now be shown to you after entering your recipient address based on the weight of your shopping cart at checkout. You then have the option, if applicable for your country, to choose the shipping service provider whose service suits you best.
When buying heat-sensitive items, such as chocolate, we always recommend that you choose economy shipping, because we do not accept any liability for goods that are melted on the shipping route!
Overview of shipping costs Germany and EU:
Germany |
EU - the following countries: Belgium, Luxembourg, Netherlands, Austria |
EU - the following countries: Denmark, France, Italy, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary |
rest of the EU - the following countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Cyprus |
from € 3.45 to 1 kg Free shipping from € 25 |
from 13.05 € to 1 kg 13.30 € from 2 kg, increasing in weight and volume Express shipping from € 11 Free shipping from € 75 |
from 13.05 € to 1 kg 13.30 € from 2 kg, increasing in weight and volume Free shipping from € 75 |
from € 12.70 to 1 kg 13.50 € from 2 kg, increasing in weight and volume Free shipping from 100, - € |
Overview of shipping costs Non EU:
Andorra, Liechtenstein, Monaco, San Marino, Switzerland | Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, Norway, Serbia | United kingdom |
from 13.05 € to 1 kg 13.30 € from 2 kg, increasing in weight and volume Free shipping from € 100 |
from € 12.70 to 1 kg 13.50 € from 2 kg, increasing in weight and volume Free shipping from € 100 |
from 13.05 € to 1 kg € 13.30 from 2 kg after Express shipping from 19, - € Free of charge |
United States of America | Canada | Rest of the world |
from € 28.85 to 1 kg Express shipping from € 20.70 Free shipping from € 150 |
from € 28.85 to 1 kg Express shipping from € 25.90 Free shipping from € 180 |
from € 25.70 to 1 kg 27.10 € from 2 kg in weight and volume further increasing |
If your delivery address/billing address is outside the EU, i.e. you are ordering from a non-European country, then please inquire with the customs authority responsible for you before your purchase whether and to what extent your country charges customs duties and/or import sales tax, which in this case would have to be paid by the customer in the recipient country.