Shipping policy

Shipping conditions

We ship all orders within 3 working days, depending on the country, with the following shipping service providers:

German postal service
DHL parcel service
DPD
Fedex (Express)
GLS
UPS (Express)

As soon as your shipment has been handed over to the shipping service provider, you will receive a message with your tracking number for shipment tracking.

Freshness guarantee:

All products that you have ordered from us are bought fresh for you after your order, which means that we do not store our range to ensure that you always get the best best-before date for your goods, which results in a processing time of 3 working days.

Shipping:

Basically, it is the case with all shipping service providers that the transport costs rise as the weight or volume increases. However, it can happen that for deliveries abroad and especially for deliveries to non-EU countries, the basic tariff (tariff for the first weight unit, e.g. up to 1 kg) is already so high that it far exceeds the actual value of the goods.
In this respect, it can make sense to buy several products in order to be able to do so if necessary. to put the shipping costs into perspective that you get the amount for a free delivery (see below).

The shipping costs will now be shown to you after entering your recipient address based on the weight of your shopping cart at checkout. You then have the option, if applicable for your country, to choose the shipping service provider whose service suits you best.
When buying heat-sensitive items, such as chocolate, we always recommend that you choose economy shipping, because we do not accept any liability for goods that are melted on the shipping route!

Overview of shipping costs Germany and EU:

Germany
national
shipment

EU - the following countries:

Belgium, Luxembourg, Netherlands, Austria

EU - the following countries:

Denmark, France, Italy, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary

rest of the EU - the following countries:

 

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Cyprus

from € 3.45 to 1 kg
4.99 € up to 2 kg
€ 5.35 from 3 kg
further increasing in weight and volume
Express shipping from € 7.05

Free shipping from € 25

from 13.05 € to 1 kg

13.30 € from 2 kg, increasing in weight and volume

Express shipping from € 11

Free shipping from € 75

from 13.05 € to 1 kg

13.30 € from 2 kg, increasing in weight and volume

Free shipping from € 75

from € 12.70 to 1 kg

13.50 € from 2 kg, increasing in weight and volume

Free shipping from 100, - €


Overview of shipping costs Non EU:

Andorra, Liechtenstein, Monaco, San Marino, Switzerland Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, Norway, Serbia United
kingdom

from 13.05 € to 1 kg

13.30 € from 2 kg, increasing in weight and volume

Free shipping from € 100

from € 12.70 to 1 kg

13.50 € from 2 kg, increasing in weight and volume

Free shipping from € 100

from 13.05 € to 1 kg

€ 13.30 from 2 kg after
Weight and volume
rising further

Express shipping from 19, - €

Free of charge
Shipping from € 75


Overview shipping costs overseas:

United States of America Canada Rest of the world

from € 28.85 to 1 kg
31.75 € from 2 kg after
Weight and volume
rising further

Express shipping from € 20.70

Free shipping from € 150

from € 28.85 to 1 kg
31.75 € from 2 kg after
Weight and volume
rising further

Express shipping from € 25.90

Free shipping from € 180

from € 25.70 to 1 kg

27.10 € from 2 kg in weight and volume further increasing


Customs fees:
If your delivery address/billing address is outside the EU, i.e. you are ordering from a non-European country, then please inquire with the customs authority responsible for you before your purchase whether and to what extent your country charges customs duties and/or import sales tax, which in this case would have to be paid by the customer in the recipient country.